Simply fill in the form and click on the ‘send’ button. Please provide as much detail as possible to assist library staff to successfully answer your question. Your question is e-mailed to a special mailbox, which is checked once-a-day by a Reference Librarian. Messages are deleted when the exchange between you and the responding librarian is complete. If you need help logging into your PINES account or downloading an ebook or audiobook, you can watch some tutorial videos on our YouTube page. If you would prefer to call us or write us a letter, click here for our phone numbers and addresses.